Booking Conditions . Reservations made are subject to availability and confirmation of payment. . To confirm the reservation, the guest must make the respective payment. The values of the reservation rates, cleaning fees, or others, are those announced at each moment on the page of each accommodation. . All prices include VAT at the legal rate in force. . The reservation will be subject to cancellation if it's not possible to make an authorization withholding the amount of the reservation, so it is important that the guest makes sure that his credit card is valid and has sufficient funds. If we can't retain the deposit, the guest will be notified by email and will have 12 hours to try to use another payment method. . The reservation holder will receive an email from Good Stay with reservation confirmation. . Guests will be asked to complete an Accommodation Bulletin which will be requesting information regarding foreign and border services. . If the number of guests exceeds the limit specified on the reservation, Good Stay reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid. Cancellation policy . In case of cancellation: a) The guest will pay 50% of the total amount of the reservation, in case of cancellation up to 15 days before check-in. b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 15 days before the check-in date. . If an overbooking situation occurs in the accommodation reserved by the guest, the guest accepts that Good Stay reallocates the reservation in an accommodation of the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to the accommodation booked by the Customer), without additional costs for the Guest, and without, for that reason, being entitled to any compensation from Good Stay. Stay conditions . The reservation holder must be at least 18 years old and must stay in the accommodation booked for the entire stay. Guests under 18 can only be accommodated if accompanied by an adult who is the holder of the reservation. . The reservation holder must provide a valid telephone contact and an email address. . No pets are allowed in Good Stay accommodations. Good Stay reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid if an animal is found inside. . Smoking is not permitted inside the accommodation. . Under the terms of article 45 no.1 (a) of the Convention for the Application of the Schengen Agreement, the accommodation of foreign citizens must be communicated to the foreign and border services, thereby understanding all those who are not Portuguese nationals. . Guests must notify Good Stay of any damage to the accommodation, contents, equipment, or accessories that occurs during their stay. If guests don't notify Good Stay of such damages, can be held responsible for them. Check-in and Check-out . Upon check-in, identification documents of all foreign guests will be requested for the purpose of confirming the information provided. . Check-in must be done between 15 or 16:00 and 24:00. Check-out is until 11:00 am. . If the guest refuses to leave, Good Stay reserves the right to enter the accommodation, remove their belongings, change the locks, and also take other measures that may be necessary. (The guest will be responsible for the costs of any such action). . Any changes to the dates and times of departure and entry must be confirmed by Good Stay. If there are delays, without notice and without confirmation from Good Stay, will be charged the amount of a fee corresponding to a one-night rate. . At check-in, Good Stay provides one set of keys. Guests must return all keys upon check-out. . Additional fees will be charged for lost keys (50€) or lockouts. . HelloVacations is not responsible for any item left inside the apartment after the guest’s departure. Cleaning . Good Stay's basic service includes a set of towels, bed linen, and some toiletries for each booking. . Additional cleaning services and products, including change of linen and towels, are available for an additional fee. . Guests must keep the accommodation as organized and clean as possible, delivering it at check-out in the best cleaning conditions. Equipment and accommodation items . If a device doesn't work, or if guests are unsure how to use any equipment in the accommodation, guests should contact the host in charge. . Changes to the accommodation or its contents are not permitted. All items found in the accommodation belong to the owner and should not be moved or removed from the property. Maintenance . Any and all problems within the accommodation (e.g., electrical problems, equipment malfunction, water leaks) should be immediately reported to Good Stay. Depending on the problem, the resolution can take up to 72 hours or more if it depends on third-party services. . While respecting guest privacy, Good Stay reserves the right to access accommodation at any time, if necessary, for inspections, reparations, and emergencies. Noise and Security . According to the law, the silent period is between 10 pm and 8 am. . Guests should not disturb the neighbors, namely when opening or closing the door of the accommodation or the door of the building where it is integrated (when applicable). . The guest whose name is in the booking confirmation email will be responsible for the behavior of the entire group and agree so agrees to avoid all illegal activity. Guests are not authorized to invade the owner’s privacy or publish something that may allow third parties to identify the property’s address or the identity of the owner (even if such information is already in the public domain). . Guests are solely responsible for their own safety during their stay with Good Stay. . If a guest becomes aware of something during their stay that they believe is a health and safety risk, they should immediately inform Good Stay. When leaving the accommodation, guests must make sure that they leave the gas appliances turned off, the windows closed, the air conditioning, the central heating, and the lights off. Responsibility . Good Stay service is legally limited to their accommodation and relationship with guests during the stay. Good Stay will not be liable for any occurrences outside the boundaries of the accommodation, such as cleaning and maintenance of the building, exterior noise, construction, neighbors, or any other matter not directly related to the accommodation itself. . Minor changes in accommodation can occur in relation to the photos on the site, without compromising their general condition or amenities. . Good Stay will not compensate guests, refund fees, or transfer guests to other accommodation based on their appearance or surroundings. It is the responsibility of the guests to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking. . Good Stay is not responsible for any damages caused, directly or indirectly, that may occur during guest's stay in the accommodation, such as personal injury, robbery, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies in relation to any deficiencies in the supply of gas, electricity, water, telephone, or internet. . All robberies, thefts, or any criminal behavior must be reported by guests immediately to Good Stay, as well as to the competent police or judicial authorities. . In the event that guests do not comply with these terms and conditions, or in the event of misconduct, Good Stay reserves the right to require them to leave the accommodation without any compensation or reimbursement of the fees paid. Legislation . This agreement is concluded between guests and Good Stay, which is duly authorized to arrange the rental of the accommodation. This agreement gives guests permission to occupy the accommodation during the period and in the agreed terms. . Guests are not tenants of the accommodation and do not hold sole ownership of the accommodation. In the rare event that a reserved accommodation becomes unavailable due to damage caused by any circumstances not attributable to Good Stay, such as water or gas leaks, Good Stay will not be liable for the inconvenience caused, however, it will take all necessary steps to move the guest to an accommodation with similar characteristics. . If guests do not accept the change, the total amount (excluding costs related to the days on which the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor HelloVacations will be liable to guests for any additional amount in connection with the cancellation of the reservation. . Good Stay reserves the right to update its terms and conditions at any time as necessary. It's the responsibility of the parties that use Good Stay service to review these terms and conditions in the event of a change before making a reservation. . By agreeing to use the Good Stay service it is understood that the guest accepts any changes and that all parties will comply with those changes. These terms and conditions do not affect guests’ rights. . These terms and conditions are subject to Portuguese law. The Portuguese Courts have exclusive jurisdiction in case of legal action relating to any accommodation reservation with Good Stay.